Acumatica vs SyteLine

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Our analysts compared Acumatica vs SyteLine based on data from our 400+ point analysis of Manufacturing Software, user reviews and our own crowdsourced data from our free software selection platform.

SyteLine Software Tool

Product Basics

Acumatica, a cloud-based enterprise resource planning (ERP) software, streamlines core business processes like financials, manufacturing, and customer relationship management (CRM) for small and mid-sized companies. Its open architecture enables customization and easy integration with other business applications. Users praise its intuitive interface, scalability, and mobile accessibility. While costing more than some basic accounting software, Acumatica offers robust features like project management, advanced reporting, and inventory control, making it ideal for growing businesses seeking to centralize and automate operations. Compared to its peers, users appreciate its flexibility, user-friendliness, and strong community support. However, its learning curve can be steeper for complex implementations.

Pros
  • Flexible & Customizable
  • Cloud-based & Scalable
  • Mobile Access & User-friendly
  • Robust Features & Integrations
  • Strong Community Support
Cons
  • Higher Cost than Basic Options
  • Steeper Learning Curve for Complex Needs
  • Limited Industry-specific Features
  • Customization may require expertise
  • Occasional System Bugs & Glitches
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Infor SyteLine is an enterprise resource planning (ERP) software designed to manage core business functions for mid-sized manufacturers and distributors. It offers comprehensive modules for various processes, including financials, inventory management, production planning, supply chain management, and customer relationship management. Its flexible architecture allows customization and integration with other applications. SyteLine is particularly well-suited for companies with complex manufacturing processes, diverse product lines, and demanding customer requirements. Its key benefits include improved operational efficiency, reduced costs, enhanced visibility and control, and better decision-making. Some popular features include advanced production scheduling, shop floor control, quality management, and regulatory compliance tools. User reviews generally praise SyteLine's robust features, scalability, and ease of use. However, some users report challenges with customization and integration, as well as occasional performance issues. Pricing for SyteLine varies depending on factors such as company size, deployment options (cloud or on-premise), and required modules. Generally, it falls within the mid-range price bracket for ERP solutions, with subscription fees based on the number of users and modules used.

Pros
  • Robust features
  • Scalable
  • Easy to use
  • Advanced production scheduling
  • Shop floor control
Cons
  • Customization challenges
  • Integration challenges
  • Occasional performance issues
  • Mid-range price
  • Subscription fees
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$200
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Windows
Mac
Linux
Android
Chromebook
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Android
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Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile
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Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
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24/7 Live Support

Product Insights

  • Increased Productivity: Acumatica contains a range of automated capabilities, such as the creation of tax filing reports, calculation of realized gains and losses and tax calculation. By automating these workflows, organizations save employees time and increase productivity. 
  • Centralized Database: Personalized dashboards and real-time visibility into business processes help reduce inconsistencies and communication errors. 
  • Support for Multiple Currencies: This system supports transactions across multiple currencies. This is especially beneficial for companies that do business internationally or that have operations in numerous countries.  
  • Multi-Site Management: Provide users with a broader view of a company’s financial health and status by either segmenting or centralizing accounting among various locations and entities. 
  • Streamlined Compliance: Tax management capabilities help ensure adherence to tax guidelines. Calculating taxes can be a difficult process, so Acumatica aims to reduce the headache by accounting for use, sales, withholding and other types of tax. 
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  • Offer a Unique Product and Experience: Design, sell, and manage unique products with order management, customer relationship management (CRM), project and resource management, markup visibility and electronic collaboration tools. 
  • Optimize the Supply Chain: Improve visibility across the supply chain and reduce costs with robust capabilities that enable better sourcing and procurement, inventory management, and shipping and receiving. 
  • Reduce Operations Complexity: Facilitate productivity, planning and production to improve quality while reducing costs with quality management capabilities, advanced planning and scheduling, repetitive manufacturing tools, asset maintenance and more. 
  • Expand Service Revenues: Manage and deliver superior service by leveraging real-time shop floor reporting, a detailed contact center to track profitable service activities, and efficient scheduling and work order management tools. 
  • Support Digital Transformation: Leverage superior integration, extensibility, collaboration, analytics and mobile capabilities to drive digital transformation and compete in Industry 4.0. 
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  • General Ledger: Track all financial transactions occurring in a business and create financial statements such as the income statement and balance sheet. This feature enables users to structure the general ledger by accounts and subaccounts. Users can segment financial reporting by aspects such as department or product to glean more specialized insights. 
  • Accounts Receivable: Develop and send out invoices for owed payments that have yet to be received and format invoices for printing purposes, PDF or HTML. It also accepts PCI-compliant credit card transactions and can handle refunds, voided transactions and manual charges. The program can connect to bank processing centers through included plug-ins or can be built by the user through Acumatica’s SDK. 
  • Accounts Payable: The Acumatica accounts payable function contains prepayment tools that allow users to manage requests, apply prepayments to invoices as they come in and issue prepayments. The program can calculate use and VAT taxes and create tax filing reports automatically. Payments can also be aligned with cash flows to reduce the likelihood of late charges. 
  • Cash Management: The cash management tool integrates with GL, AR and AP functionality. Update balances and store transactions linked to vendors and customers by inputting them into accounts payable or receivable. The program also transfers funds between accounts and supports multiple currencies.  
  • Currency Management: Calculate realized gains and losses automatically from transactions made with foreign currency, adjust unrealized gains and losses, and prepare auto-reversing entries for open documents that are recorded in a foreign currency. The program adheres to FASB-52 standards for currency translation. 
  • Tax Management:  The program supports use, sales, withholding, VAT and reverse VAT taxes. Calculate taxes automatically based on the assigned tax zone or tax category or make manual adjustments directly within the system. Additionally, taxes are posted to a tax liability account in the general ledger. 
  • Deferred Revenue Accounting: Acumatica leverages user-established schedules to calculate deferred revenue automatically. Develop schedules using templates or completely from scratch. Post deferred revenue automatically to various financial statements.  
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  • Operation and Supply Chain Management: Robust capabilities enable better sourcing and procurement, inventory management, and shipping and receiving. A secured supplier portal helps maximize collaboration with vendors. 
  • Project Management: A single interface provides a unified location to manage all projects and resources. Includes a defined task and resource structure, defined invoice milestones and revenue recognition, and quick cost-and-schedule-variance identification.  
  • Advanced Planning and Scheduling:  Enables advanced planning and scheduling with mixed mode support for engineer-to-order, configure-to-order, highly repetitive, process and service-based manufacturing. Companies can leverage data in planning and scheduling processes to manage flow, ensure efficient scheduling and synchronize operations. 
  • Service Management: Manage and deliver superior service with real-time shop floor reporting, a detailed contact center to track profitable service activities, and efficient scheduling and work order management tools.  
  • Quality Management: Ensure that all products are able to meet customer expectations and quality standards. 
  • Collaboration Portals:  Improve collaboration with customers, vendors and resellers with easy-to-use portals that provide quick access to data that users care about. 
  • Financial Management:  Coordinate production operations with financial and costing operations. Capabilities include: 
    • Accounts payable and receivable that can automatically input and calculate payments.  
    • Tax management to ensure financial compliance through various business stages.
    • Parametric and rule-based calculations to automatically calculate pricing for individual materials. 
    • Ability to link purchases, work orders and customer orders to calculate profit margins. 
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Product Ranking

#2

among all
Manufacturing Software

#61

among all
Manufacturing Software

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Analyst Rating Summary

72
64
82
76
46
88
56
21
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Availability and Scalability
Deployment Options
Mobile
Platform Capabilities
Sales Order Management
Availability and Scalability
Manufacturing Environments
Platform Capabilities
Product Lifecycle Management (PLM)
Professional Services and Maintenance

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Acumatica
SyteLine
+ Add Product + Add Product
Bill Of Materials (BOM) CAD/CAM Management Engineering Change Control Environment, Health, And Safety (EHS) Governance, Risk, And Compliance (GRC) Human Resource Management Inventory Management Manufacturing Data Collection Manufacturing Execution System (MES) Manufacturing Processes Material Requirements Planning (MRP) Mobile Planning And Scheduling Platform Capabilities Procurement Product Configurator Product Lifecycle Management (PLM) Project Manufacturing Quality Management Reports And Dashboards Sales Order Management Smart Manufacturing Supply Chain Management Warehouse Management System 82 46 56 20 74 95 45 75 47 72 70 100 96 100 91 20 96 82 83 96 100 17 100 100 76 88 21 49 78 77 45 25 63 61 60 43 76 100 72 40 100 92 50 91 100 9 100 100 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

Acumatica
SyteLine
+ Add Product + Add Product
Availability And Scalability Deployment Options Integrations And Extensibility License Type Platform Security 100 100 62 0 64 100 57 36 0 36 0 25 50 75 100
100%
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63%
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57%
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43%
14%
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86%

Analyst Ratings for Vendor Qualification Requirements Customize This Data Customize This Data

Acumatica
SyteLine
+ Add Product + Add Product
Manufacturing Environments Professional Services And Maintenance Training User Support Vendor Information 91 50 80 88 92 100 100 100 88 77 0 25 50 75 100
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User Sentiment Summary

Great User Sentiment 378 reviews
Good User Sentiment 125 reviews
87%
of users recommend this product

Acumatica has a 'great' User Satisfaction Rating of 87% when considering 378 user reviews from 5 recognized software review sites.

79%
of users recommend this product

SyteLine has a 'good' User Satisfaction Rating of 79% when considering 125 user reviews from 6 recognized software review sites.

5.0 (13)
2.1 (2)
4.3 (291)
3.9 (33)
n/a
5.0 (1)
4.5 (30)
3.9 (56)
4.1 (21)
4.5 (2)
4.3 (23)
4.2 (31)

Awards

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Synopsis of User Ratings and Reviews

User-Friendly: While there were some mixed reviews concerning disjointed navigation and the need for in-depth end-user training, 85% of reviewers said that Acumatica is easy to use.
Reporting: Over 60% of users were in favor of Acumatica reporting. Those who were not in favor said that the reporting feature required IT assistance to generate specialized reports, as the custom report tool isn’t friendly for those without developer knowledge.
Customization: Nearly three-fourths of reviews that mentioned customization applauded the vast amount of opportunities for customization, while one-fourth of reviewers complained that users need IT assistance to complete customizations.
Functionality: Acumatica provides robust functionality - almost 70% of reviewers said the system came with every tool they needed and more. Reviewers also mentioned that yearly updates are rolled out, so functionality is always improving.
Integration: Of the users that mentioned integration in their review, 100% were satisfied with the connectivity to other systems.
Cloud-based Scalability: Easily adapt to business growth by adding modules or users without data disruption or complex upgrades.
Seamless Integrations: Connect with various third-party tools and platforms through open APIs and connectors, streamlining data flow and operations.
Centralized Data: Consolidate all business information in one system, improving data accuracy, accessibility, and reporting capabilities.
Mobile App Access: Manage key tasks and access data on the go with the mobile app, boosting productivity and flexibility.
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User Interface: With almost a 60% satisfaction rate amongst reviewers, Infor SyteLine boasts a user-friendly interface and experience.
Functionality: According to 90% of reviewers, Infor SyteLine provides robust functionality that can manage and tailor to most business processes. In addition, they provide a range of industry-specific solutions so that users have the best fit for their business in terms of functionality.
Customization: Just over half of reviewers that mentioned customization painted the process in a positive light. However, reviewers cautioned that users with extensive customization will likely experience issues during system upgrades, but customizations are typically necessary to get the system to work with your business processes.
Robust Functionality: SyteLine offers a comprehensive suite of features covering core business processes like financials, inventory management, production planning, supply chain management, and customer relationship management.
Scalability and Flexibility: SyteLine's adaptable architecture allows it to grow and evolve alongside your business, accommodating changing needs and expansion plans.
User-Friendly Interface: SyteLine's intuitive interface and design minimize training time and maximize user adoption, ensuring efficient and productive workflows.
Operational Efficiency: Streamlined processes, automated tasks, and integrated modules help eliminate manual data entry and duplication, optimizing resource allocation and boosting overall efficiency.
Enhanced Visibility and Control: Comprehensive dashboards and reporting tools provide real-time insights into key performance indicators, enabling informed decision-making and proactive problem-solving.
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Support: Almost 80% of reviews concerning support were negative, given that Acumatica requires users to partner with a third party for support. In addition, there were some grievances surrounding the “Help” documentation provided by Acumatica.
Implementation: Between long implementation cycles and a requirement for a VAR to implement the system, 75% of reviewers said that they weren’t happy with the process.
Higher Cost than Basic Options: Initial investment and per-application pricing can be steeper than some basic accounting software, especially for smaller businesses.
Steeper Learning Curve for Complex Needs: Extensive customization and advanced features may require dedicated IT resources or consultant support, increasing implementation costs.
Limited Industry-Specific Features: May lack specialized modules or functionalities for highly regulated or niche industries.
Reporting Customization Restrictions: While customizable, financial reporting options might not offer the depth and drill-down capabilities of dedicated reporting tools.
Occasional System Bugs & Glitches: Users report occasional bugs and glitches, requiring troubleshooting and potential downtime.
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Support: Complaints relating to bad training documentation and unresolved issues yielded negative feedback in about 70% reviews that mentioned Infor SyteLine support.
BI and Reporting: Of the users that mentioned BI and reporting capabilities in their reviews, 66% expressed that SyteLine doesn’t offer sufficient out-of-box reports. They also mentioned that reports can be difficult to configure without IT support.
Navigation: Though the system is generally user-friendly, 63% of reviewers said that navigation can feel disjointed and non-intuitive, sometimes requiring multiple clicks to complete a simple transaction.
Customization Challenges: While SyteLine offers a comprehensive set of features, some users report difficulties in customizing the software to meet their specific needs and workflows. This can be particularly challenging for businesses with unique processes or requirements.
Integration Challenges: Integrating SyteLine with other business applications can be complex and require significant technical expertise. This can lead to delays and additional costs during implementation.
Occasional Performance Issues: Some users have experienced occasional performance issues, such as slow response times and system crashes. These issues can disrupt workflows and impact productivity.
Mid-Range Price: SyteLine falls within the mid-range price bracket for ERP solutions, which may be too expensive for small businesses or those with limited budgets. Additionally, the subscription-based pricing model can be a significant ongoing expense for some businesses.
Limited Reporting Capabilities: While SyteLine provides standard reports, some users report that the built-in reporting capabilities are limited and lack customization options. This can make it challenging to generate specific reports needed for analysis and decision-making.
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Acumatica reviews from the past year paint a contrasting picture. Users seeking a flexible, scalable, and cloud-based ERP solution with seamless integrations often sing its praises. They especially appreciate the ability to adapt to business growth without data disruption, unlike more rigid on-premise options. Additionally, the user-friendly interface and mobile app access are lauded for boosting productivity and accessibility. However, Acumatica's strengths come with drawbacks. Compared to basic accounting software, its higher cost per application can be a hurdle for smaller businesses. Users with complex needs also mention a steeper learning curve, potentially requiring dedicated IT personnel or consultants. And while its reporting capabilities are decent, some power users crave the advanced customization and drill-down functions offered by specialized reporting tools. Acumatica's biggest differentiator lies in its open architecture and customization options. Unlike some competitors with limited customization or reliance on pre-built modules, Acumatica allows businesses to tailor the platform to their specific workflows and processes. This flexibility comes at a cost, potentially requiring in-house expertise or external support, but for growing companies seeking a future-proof ERP solution that adapts to their unique needs, Acumatica shines. Ultimately, choosing Acumatica involves carefully weighing its strengths, weaknesses, and unique value proposition against your specific business needs and budget. If flexibility, scalability, and robust integrations are top priorities, and you're prepared for the initial investment, Acumatica could be the perfect fit. But if cost-effectiveness and out-of-the-box functionality are paramount, exploring alternatives might be wiser.

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User reviews of Infor SyteLine paint a mixed picture, highlighting both its strengths and weaknesses. Many users praise its robust functionality, scalability, and user-friendly interface, noting that it provides comprehensive solutions for core business processes and adapts seamlessly to changing needs. They emphasize its efficiency-boosting features, citing streamlined workflows and automated tasks that eliminate manual work and optimize resource allocation. Additionally, real-time insights and comprehensive reporting are lauded for empowering informed decision-making and proactive problem-solving. However, some users express frustration with customization and integration challenges, finding it difficult to tailor the software to their specific requirements and integrate it with other applications. This can be a significant disadvantage for businesses with unique processes or those heavily reliant on specific integrations. Occasional performance issues, such as slow response times and system crashes, are also reported to disrupt workflows and impact productivity. Compared to similar products, SyteLine is often perceived as having a steeper learning curve but ultimately offering a more powerful and feature-rich experience. Users highlight its ease of use and intuitive design as key strengths, even for those new to ERP systems. However, some find the initial setup and configuration more complex compared to competitors like Sage X3 or Epicor ERP. The mid-range price point can also be a deterrent for small businesses with limited budgets, while others may find the subscription model less attractive than perpetual licensing options available in other solutions. Overall, user reviews suggest that SyteLine is a powerful and versatile ERP system, well-suited for mid-sized businesses with complex processes and a desire for robust functionality. However, its customization and integration challenges, occasional performance issues, and mid-range price point may deter some users. It's crucial to carefully evaluate your specific needs and budget before deciding if SyteLine is the right fit for your organization.

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